Shipping-We ship goods in the united states lower 48 states, Please call for any other shipping 1-218-454-7802. We ship both flat rate freight (MME Freight) and small parcel (USPS) flat rate. Also calculated shipping through (Fedex) based on dimensions and weight.
In the case a refund is necessary, the payment will be returned to the original payment method. The purchaser has 30 days to complete the return procedure. If items being returned are due to customer order error, there is a 15% restocking fee. We are not responsible for the customer purchasing the wrong model, style, color, etc. If there is a manufacturer error, or you received a wrong item, please call us and we will gladly help you with these issues.
Pleasureland RV Surplus Store will not accept items for return that have been used, and/or damaged after delivery. Items that have been installed or attempted to be installed will not be returned.
Please note: Shipping and handling charges are non-refundable. The customer is responsible for shipping charges to return the wrong items.
In the event of a package being delivered damaged, please be able to provide clear pictures of both the damaged product, and the product with it's original packaging. This information is necessary to make a successful claim.
(Office hours Monday through Friday 9:00am to 5:30pm)
When returning an item please include the following information in the box:
Reason for return:
Date returned:Attn: ReturnsPleasureLand RV Surplus Store16599 State Highway 371 NBrainerd, MN 56401Phone 218-454-7802
Email: [email protected]