Shipping - We ship goods all across the United States including Alaska, Hawaii, any additional U.S. territories. For International shipping, please call us at 1-218-454-7802. We ship LTL freight (WWEX), small parcel (USPS), and ground (UPS). All shipping is calculated on weight, dimension, quantity, and freight class (applies to freight only). All shipments are subject to 1-3 day handling time, including Holidays. We do not allow customers to set up their own shipping for our products. We do offer in-store pickup on all purchases.
Returns - In the case a return is necessary, the payment will be refunded to the original payment method. The purchaser has 30 days from the date of delivery to complete the return procedure. If items being returned are due to customer order error, there may be a 35% restocking fee. We are not responsible for the customer purchasing the wrong model, style, color, etc. If there is a manufacturer error, or you received a wrong item, please call us and we will gladly help you with these issues.
PleasureLand RV Surplus Store will not accept items for return that have been used, and/or damaged after delivery. Items that have been installed or attempted to be installed will not be returned.
Please note: Shipping and handling charges are non-refundable. The customer is responsible for shipping charges to return the wrong items.
In the event of a package being delivered damaged, please be able to provide clear pictures of both the damaged product, and the product with it's original packaging, as well as the shipping label that was affixed to the package. This information is necessary to make a successful claim.
(Office hours Monday through Friday 9:00am to 5:30pm)
When returning an item please include the following information in the box:
Reason for return:
Email: [email protected]